¶ … difficult to fight the right mediation approach in this case. In part, both John and Terry have arguments in their favor and one can note that both were very civil in their presentation, praising the other's qualities at the beginning of their statements. Beyond that, it seems less a case of differences between generations and more a case of an employee who cannot process and implement the instructions he receives from his superior. This is something that John himself understands. He says that Terry is impatient with the fact that some of the older employees, with less experience with computers and technology, are not able to properly use the new systems. He argues not with the fact that Terry has not given him time to learn and understand (in fact, she has sent John to several training seminars...

It is unclear whether he is technically able to do so or whether he is used to an entirely different system and has no capacity to adapt to the current technological challenges and the new approach that the company is implementing.
Terry appears committed to the company objectives, something that she mentions in her statement. In her defense, the first questions she will have to answer to the company management will not be about how well she gets away with John, but about how well she has managed her division so as to maximize…